Privacy Policy

This privacy and personal data protection policy (hereinafter “the Policy”) regulates everything related to the collection, storage, processing, administration, transfer, transmission, and protection of all information received from its users through the website www.kaumer.com/ in accordance with the provisions of Statutory Law 1581 of 2012, Decree 1377 of 2013, and other related regulations.

Identification of the Data Controller The legal entity responsible for and in charge of the data obtained and voluntarily provided by users or visitors through the website www.kaumerdealer.com/ (hereinafter THE PORTAL) and the databases where this data will be stored is KAUMER S.A.S (hereinafter THE COMPANY), identified with NIT 900997183-8 from the city of Valledupar, Colombia, and whose contact email is info@kaumer.com.

Information Collected The information collected includes but is not limited to “Personal Data.” “Personal Data” refers to all personal information voluntarily provided by users or visitors to the PORTAL when registering as users of the website, including data such as names, surnames, date of birth, identification document, gender, physical address, email address, phone numbers, city of residence, among others.

To provide a better service and user experience on the PORTAL, the stored information also includes the IP address (Internet Protocol). This will be used by the PORTAL to diagnose problems with our server and to develop better site management. An IP address is a number or set of numbers assigned to the user’s computer when they use the internet. The IP address of users is also used to identify them within a particular session and to collect general demographic information.

THE PORTAL also automatically collects and stores certain information about the activities carried out by users within the PORTAL. This information may include the URL from which they come (whether or not they are on our website), the URL they access next (whether or not they are on our website), the browser they are using, as well as the pages visited, searches made, posts, purchases or sales, messages, etc. Our portal does not store credit card data.

It is important to note that users of the PORTAL may at any time request the deletion of their account and information from the database through the procedure detailed later in this document.

Rights of Users as Owners of the Provided Information According to Article 8 of Law 1581 of 2012, users of the PORTAL, as owners of the personal data provided through it, have the right to: a) Know, update, and rectify their personal data with the Data Controllers or Processors. b) Request proof of the authorization granted to the PORTAL. c) Be informed by THE PORTAL, upon request, about the use given to their personal data; d) File complaints with the Superintendency of Industry and Commerce for violations of this law and other rules that amend, add to, or complement it; e) Revoke the authorization and/or request the deletion of data when the processing does not respect constitutional and legal principles, rights, and guarantees. f) Access their personal data that has been subject to processing for free.

Purpose and Processing of Collected Personal Data The purpose of storing both personal data and other information provided through our portal is to improve the user experience and understand their preferences, opinions, ratings, and likes in the various spaces offered by the portal. The information described above will not only be limited to the goods and services offered by THE PORTAL but will also include those offered by our suppliers and/or business partners in the spaces provided on our website. Therefore, the compiled information may be used by THE COMPANY so that through this, THE PORTAL, or any of its business partners, the user is offered information about offers, products, and services that we believe may be of interest to them. The user also permits and authorizes THE PORTAL to send such information through various means and communication channels (including mail, SMS, etc.). Considering the above, the collected Personal Data has the following purposes:

  • Develop and implement internal studies on the interests, behavior, and demographics of users to better understand their needs and interests and provide better service or related information.
  • Optimize commercial and promotional initiatives of both THE PORTAL and THE COMPANY to analyze the most visited pages by users, the searches conducted, as well as refine the content offer, personalize such content, presentation, and services.
  • Send information or messages about new products and/or services, display advertising or promotions, banners of interest to our users, news about THE PORTAL, and any other information we deem appropriate or relevant. If the User prefers, they may request to be excluded from the promotional or advertising mailing lists.
  • Share Personal Data with service companies or outsourcing companies that contribute to improving or facilitating operations through THE PORTAL or THE COMPANY, such as (but not limited to) payment means, insurance, or intermediaries in payment management, among others. These companies or websites generally have similar confidentiality policies to ours. However, THE PORTAL will ensure that certain standards are met through the signing of agreements or contracts whose purpose is the privacy of our Users’ Personal Data. Nonetheless, THE PORTAL is not responsible for the misuse of Users’ Personal Data by these companies or websites. In some cases, these service providers will collect information directly from the User (for example, if we request them to conduct surveys or studies). In such cases, you will receive a notification about the participation of a service provider in such activities, and it will be at the User’s discretion to provide any information they wish and the additional uses that providers decide to make. If you voluntarily provide additional information to these service providers directly, such providers will use that information according to their own privacy policies.
  • Provide Users’ Personal Data to entities involved in resolving disputes between them, such as: Insurance Companies or competent courts to resolve such disputes. The above will also apply to requests made by authorities through the appropriate procedures.

Confidentiality of Collected Information The personal data provided through THE PORTAL will have exclusively the management described in this privacy policy. Both THE PORTAL and THE COMPANY will take measures within their reach to protect the confidentiality and privacy of the provided information. Despite the above, it may be requested by order of any competent administrative or judicial authority through the legal procedures designed for this purpose. Considering the situation mentioned above, neither THE PORTAL nor the company will be responsible for information disclosed, intercepted, or known by third parties as a result of such procedures.

Modifications to the Privacy Policy THE PORTAL reserves the right to modify this policy at any time. Any modification will take effect and have effects on the related users from its publication in the appropriate channel. THE PORTAL will notify the changes made to this privacy policy depending on their nature. Considering the above, THE PORTAL may notify the aforementioned modifications, either through the website or via the email addresses registered by users on our website. Despite the above, the continued use of our site implies the user’s acceptance of the terms and conditions that make up the PORTAL’s privacy policy.

Minors The services offered by THE PORTAL are only available to adults who are fully capable of contracting. Considering the above, minors should refrain not only from using the portal but also from providing their personal data to the databases or spaces offered by our site. If a guardian or representative of a minor discovers that THE PORTAL is being used by a user without the capacity to contract, they may contact us through the information provided in this document to remove the minor’s personal data from our databases.

Cookies Users of THE PORTAL acknowledge and accept that it may use a tracking system through the use of cookies (“Cookies”). Cookies are small files installed on the hard drive, with a limited duration, that help personalize services. We also offer certain functionalities that are only available through the use of Cookies. Cookies are used to know the interests, behavior, and demographics of those who visit or are visitors to our website, and thus, better understand their needs and interests and provide better service or related information. We will also use the information obtained through Cookies to analyze the pages browsed by the visitor or User, the searches conducted, improve our commercial and promotional initiatives, display advertising or promotions, banners of interest, news related to THE PORTAL, refine our content and article offer, personalize such content, presentation, and services. Additionally, THE PORTAL uses Cookies so that the User does not have to enter their password as frequently during a browsing session, to count and corroborate registrations, User activity, and other concepts and commercial agreements, always with the objective of installing Cookies for the benefit of the User who receives them, and they will not be used for purposes other than those of THE PORTAL. It is established that the installation, permanence, and existence of Cookies on the User’s or visitor’s computer depends on their exclusive will and can be removed from their computer whenever they wish. To know how to remove Cookies from the system, it is necessary to review the Help section of the browser. Also, Cookies or other similar systems installed by third parties may be found on certain pages of our Site. It is important to note that THE PORTAL does not control the use of Cookies by third parties.

Emails Considering what is outlined in this privacy policy, THE PORTAL is authorized to send emails or electronic mail for the following purposes related to our products and services:

  • Once the registration process is completed, the portal will send both a copy of the registration data belonging to the user’s account, as well as documents corresponding to our terms and conditions and our privacy policy.
  • Emails with promotional purposes, newsletters, or news regarding the different activities or offers made by the portal.
  • Feedback and/or notifications regarding the different activities and interactions that the user may carry out through our portal.
  • Password reminder and account recovery. It is important to highlight that although THE PORTAL takes all reasonable security measures to protect the provided personal data, neither THE COMPANY nor THE PORTAL will be responsible